Terms and Conditions


This contractual document will govern the General Conditions of Contract for the service (hereinafter, “Conditions”) through the website, owned by Viajes y Representaciones SL, hereinafter, PROVIDER, whose contact details also appear in the Legal Notice of this Web.

These Conditions may be modified at any time. It is the responsibility of the USER to read them periodically, since those that are in force at the time of booking will be applicable.

The contracts will not be subject to any formality with the exception of the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.

Acceptance of this document implies that the USER:

  • Has read, understand and is agree with this text.
  • Is a person with sufficient capacity to contract. Assume all the obligations set forth herein.

These conditions will have an indefinite validity period and will be applicable to all contracts made through the PROVIDER’s website.

Identity of the contracting parties

On the one hand, the PROVIDER of the service contracted by the USER is VIAJES Y REPRESENTACIONES SL, with registered office at Calle de Francisco Silvela, 36, 1ro – 7, 28028 Madrid, NIF B85172948 and with customer / USER service telephone number 910 266 690

And on the other, the USER.

Object of the contract

The purpose of this contract is to regulate the contractual relationship created between the PROVIDER and the USER at the moment the USER receives our confirmation of the services requested.

1. General contracting clauses

Unless specifically stipulated in writing, making a reservation will imply acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the PROVIDER.

2. Activation of the service

The PROVIDER will not activate any service, until it has verified that the payment has been made.

The reservation does not entail the physical delivery of any product, the PROVIDER will previously inform the USER regarding the procedure to be followed to make the reservation.

It is the client’s responsibility to provide all the documentation required by the PROVIDER in a truthful and exact manner. We are not responsible for errors in the information provided by the USER.

3. Cancellations

In case of cancellations, it is necessary that you contact us immediately. Each reservation will have its own Cancellation policy, according to the reserved services, which will be detailed in the Contract Proforma sent to the USER by the PROVIDER.

4. Reclamaciones

Cuba For Groups collaborates with independent companies and is not responsible for any act or omission on their behalf. Cuba For Groups will not be responsible for any loss, damage or injury, whether physical or mental, or to property, resulting from any delay, substitution or deficiency in the quality of the equipment or service, or any act, omission, negligence or commission from any party that supplies any of the services offered. We reserve the right to reject any reservation. No representative of any company is authorized to change or cancel the contract once a reservation is made.

Any claim that the USER considers appropriate will be attended to as soon as possible, and can be made at the following contact addresses:

Viajes y Representaciones, S.L.

Postcard: Calle de Francisco Silvela, 36, 1ro – 7, 28028 Madrid

Telephone: 910 266 690


Online Dispute Resolution

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third, called the dispute resolution body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, finally being able to suggest and / or impose a solution to the conflict.

Link to the ODR platform:

5. Force majeure

The parties will not incur liability for any fault due to a major cause. Cuba For Groups is not responsible for any claim, loss, damage, cost, expense, delay or loss of enjoyment, of any nature or type, to the traveler and / or fellow travelers or members of the group, as a result of events beyond of Cuba For Groups the control of a supplier, including, but not limited to, acts of God, strikes, lockouts or other disputes or work stoppages, wars, lockdowns, pandemics, riots, earthquakes, weather conditions, floods, or acts or restrictions imposed by the governmental authorities.

6. Competition

The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the reservation made.
If any stipulation of these conditions is considered null or impossible to fulfill, the validity, legality and fulfillment of the rest will not be affected in any way, nor will they be modified in any way.
The USER declares to have read, know and accept these Conditions in their entirety.

7. Generalities of the service

No modification, alteration or agreement contrary to the Commercial Proposal of Viajes y Representaciones, S.L., or what is stipulated herein, will have effect, except for an express written agreement signed by the PROVIDER, in this case, these particular agreements will prevail.

It is the traveler’s responsibility to obtain, at his own expense, all the documentation required by the relevant authorities.

Customs, airline and immigration officials can deny a traveler entry or exit from their country for any reason. Cuba For Groups is not responsible. It is the traveler’s responsibility to obtain relevant information for travel, including, but not limited to, schedules, airlines, and hotels.

We recommend that all passengers purchase travel insurance at the time of booking as Cuba For Groups is not responsible for health problems, unforeseen events that travelers may incur, or damaged or lost luggage.

Traveler responsibilities:

The traveler agrees to adhere to the rules and laws of the country they visit. If the traveler behaves in a threatening manner to the supplier and / or other passengers, the supplier has the right to refuse the service or expel him from the hotel. In this case, the traveler is responsible for all costs and no refund will be issued.

8. Rates

Any payment made to the PROVIDER entails the issuance of an invoice in the name of the registered USER or of the business name that he has informed at the time of making the reservation. This invoice will be sent in PDF format to the email address provided by the USER.

Any changes requested by the client may be subject to a cancellation penalty. All changes are subject to the rates for the new dates or car classes booked based on the original date of the reservation. S

9. Payment method

The PROVIDER enables the following ways to make the reservation payment:

  • Credit or debit bank card
  • Wire transfer

10. Guarantees

The PROVIDER is obliged to deliver to the USER the service that is in accordance with the contract, responding to him for any lack of conformity that exists at the time of booking, taking into account the exceptions contemplated in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, regarding distance contracts for financial services.

Any refund will be made 30 days after the cancellation request.

11. Applicable law and jurisdiction

These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The PROVIDER and the USER agree to submit to the courts and tribunals of the USER’s domicile any controversy that may arise from the provision of the service subject to these Conditions.